Best-Practices Leadership

Why it’s so hard for businesses to adapt

December 8, 2021
“We’ve been taught to believe that our capacity for imagination is reserved for artists and inventors,” writes Beth Comstock in her book Imagine It Forward. “The science on this is clear, however: Imaginative thinking is a universal human talent, an evolutionary gift handed down to us that has made us who we are, the undisputed champions of adaptation.”

Could your business introduce a 4-day workweek?

December 8, 2021
Hybrid working is here to stay, and when the pandemic finally ends, people will want more, not less, freedom. So, what could the next big change to hit the workplace be? Enter the four-day workweek.

4 ways to leverage your competition

December 8, 2021
So the competition is nipping at your heels. How do you slyly turn the tables? Author David Finkel describes a brainstorming session that came about during a coaching event. One business owner asked how to maintain her company’s lead in the market with the competition closing in. Finkel shares the best ideas the group came up with to help her company grow faster.

Should you include a noncompete in their offer?

December 8, 2021
Teacher and former lawyer Lauren Aydinliyim researches noncompetes. According to her, it’s a matter of employers just following along with what they see other companies doing. In other words, they include it because it’s, well, there.

Practice your leadership skills in Meetups

November 10, 2021
Group activities via can sometimes be underwhelming. That’s not an indictment of the website itself, but rather those masquerading as “organizers” and “leaders” who use the typically laid-back, non-professional settings of meetups as an excuse to not demonstrate or develop any leadership skills whatsoever.

5 myths customer service leaders must dispel

November 10, 2021
To better understand what customers want today and how they behave during customer service interactions, we surveyed more than 4,000 customers around the world, asking them how they interact with and feel about various customer service channels. Our research revealed five myths about customer behavior to which customer service and support leaders are clinging.

Break down resistance to your great idea

October 13, 2021
Here are some tactics that can help carry you past objections during an inevitable pick-apart session.

Breakthroughs truly know no age

September 8, 2021
Our ability to innovate and evolve in business is fueled, in part, by a type of fearlessness we typically associate with youth. That isn’t to imply young people are the only ones who can innovate/evolve, but they do serve as prolific examples of status quo disruption.

Embroiled in a “Knives Out” situation

September 8, 2021
Q. The VP of our company was just let go, opening the door for my colleague to run roughshod over a key division, making sweeping changes and instigating “performance-based” layoffs. I can tell he’s delighting in the chance to turn the tables on people he perceives to be rivals. What can I say to this person to get him to exert some self-control before he crushes employee morale even as profits improve?

Seek 5 key traits in a business partner

September 8, 2021
In his book There is No Us in Business, CPA and attorney Patrick Burke gives thorough time to dissecting the considerations surrounding choosing your professional partnerships. Here are a few of Burke’s clear and must-have attributes to look for in anyone you’re looking to pair off with.