Presentation Skills

Where’s the trust in leadership?

March 12, 2010

Why doesn’t the public trust CEOs? Consumers are slightly more confident in business honchos this year, compared to last year, reports the Edelman Trust Barometer. But CEO credibility still remains low, and the survey suggests at least one reason why:

4 e-mail don’ts

March 12, 2010

We’re not the e-mail aficionados we believe we are. Too many of us rush, miss chances to build relationships or forget to convey key information. Here are four mistakes to avoid: 1. Don’t use vague subject lines. 2. Don’t bury the news. 3. Don’t mash everything into a paragraph. 4. Don’t cut it short.

Garrison Keillor on the elusive art of storytelling

January 11, 2010

When author and radio host Garrison Keillor was asked how he had mastered both written and oral storytelling—a critical skill for every leader—he said he hadn’t. “You love the attempt,” he explained …

How scenarios help you lead

January 11, 2010

Preparing for the unexpected is what allows you to keep a steady hand when guiding your company. Scenarios are a powerful tool to that end. Here’s how to use them right:

5 lessons from $5 Footlongs

December 11, 2009

You’d think it would have been easy for Miami Subway franchise owner Stuart Frankel to win everyone over to the $5 Footlong, right? Not so fast, my friends. Even though he was raking in the dough, Frankel had to work hard to convince the top brass at Subway that the $5 Footlong was the way to go. Here are five lessons for anyone who is trying to convince senior leadership to take a good idea and run with it.

Q&A mistakes you should avoid

August 1, 2007
You finish your speech and open the floor for questions. Here are three mistakes to avoid, according to executive coach Debra Benton: