Communication

10 reasons your people hate you

May 14, 2010

Here’s a thought. Actually, here’s a dare from leadership blogger Mike Figliuolo in “10 Reasons Your Team Hates You (They Just Won’t Say It To Your Face).” Send this list to your employees. Tell them to circle any that apply to you. Take the top two and fix them.

Capturing a crowd

April 12, 2010
Even pro presenters can put some shine on their communication skills. Mary Civiello, an executive coach and author of Communication Counts: Business Presentations for Busy People, offers four tips to be your best in front of a crowd:

Delegating while managing risk

April 12, 2010
In a recent group coaching session, we were talking about the challenge of delegating actions and decisions to your team while still keeping yourself informed of things that could put either your organization or career at risk. Here are some of the ideas we came up with on that front:

Robert Kennedy, standing tall

April 12, 2010

On April 4, 1968, presidential candidate Robert F. Kennedy stepped to the microphone in a poor neighborhood in Indianapolis and stunned the crowd with the news that the Rev. Martin Luther King Jr. had been shot and killed. The sheriff had tried to persuade Kennedy to cancel his appearance, saying it was too dangerous to address an African-American crowd. Kennedy refused.

Costco knows how to treat people

April 12, 2010

At Costco, Jim Sinegal, who co-founded the warehouse retailer in 1983, is always praising his people and treating them well. For one thing, Costco laid off no employees—zero—during the recent recession. And 86% of Costco employees receive health care and benefits, even though half of them work only part time.

Help your people ‘own’ their jobs

March 12, 2010
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Where’s the trust in leadership?

March 12, 2010

Why doesn’t the public trust CEOs? Consumers are slightly more confident in business honchos this year, compared to last year, reports the Edelman Trust Barometer. But CEO credibility still remains low, and the survey suggests at least one reason why:

Nice guy, terrible leader

March 12, 2010

How do managers miss out on ideas that might turn them into leaders? Here’s one scenario, as relayed by a midlevel federal employee: “My manager is not a mean person. Outside of work, he’s really nice. But the way he manages has sucked the morale out of our office …” With some changes in behavior, this manager could invigorate his staff. Here’s how:

4 e-mail don’ts

March 12, 2010

We’re not the e-mail aficionados we believe we are. Too many of us rush, miss chances to build relationships or forget to convey key information. Here are four mistakes to avoid: 1. Don’t use vague subject lines. 2. Don’t bury the news. 3. Don’t mash everything into a paragraph. 4. Don’t cut it short.

Team building ideas

March 12, 2010

Nothing right is going to happen with your team if the basic structure isn’t right. Some guidelines: 1. Look for signs that it’s too big. 2. Dispense with tactical trivia. 3. Enforce healthy norms. 4. Have your team review its structure.