Communication

Consistent contributors = good team

February 12, 2010

Whether a group is dividing a restaurant bill or working on a shared budget, the more cooperative the group is, the more likely it can rise above a challenge. It helps a leader to understand, then, why some groups cooperate more than others.

What’s your negotiating style?

February 12, 2010

We all have a personal approach to negotiation. Individual differences in how we prefer outcomes when interacting with others strongly affect how we approach negotiation, according to Carnegie Mellon University professor Laurie Weingart, who with other psychologists has pinpointed four basic negotiating personalities:

Garrison Keillor on the elusive art of storytelling

January 11, 2010

When author and radio host Garrison Keillor was asked how he had mastered both written and oral storytelling—a critical skill for every leader—he said he hadn’t. “You love the attempt,” he explained …

3 secrets behind drive

January 11, 2010

Daniel Pink, author of Free Agent Nation, explores three things you can do to keep your staff motivated and productive:

How scenarios help you lead

January 11, 2010

Preparing for the unexpected is what allows you to keep a steady hand when guiding your company. Scenarios are a powerful tool to that end. Here’s how to use them right:

10 warning signs of low morale

January 11, 2010

Without you realizing it, low morale can creep into your organization. Check every day to make sure people stay in tune. Here are 10 sour notes to listen for:

Unwonk your mission statement

December 11, 2009

Mission statements can be valuable if they articulate real targets. Otherwise, they sound too much like a corporate Hallmark card. Consider Microsoft’s big goal of “A computer on every desk and in every home, all running Microsoft software.” Or Amazon’s goal for the Kindle: “Every book ever printed, in any language, all available in less than 60 seconds.” Both statements do something crucial: They quantify the goal.

How Franklin planted seeds of his message

December 11, 2009

Everyone knows that Ben Franklin was an inventor and a statesman. Not everyone knows that he was an innovative farmer. When Franklin tried to persuade his neighbors one spring to spread plaster among their seeds to yield a better crop, the neighbors scoffed. Then, he sent them a message …

Ritz-Carlton aligns 38,000 employees

December 11, 2009

When leading a luxury brand, success hinges on aligning every employee behind your mission. At Ritz-Carlton, president Simon F. Cooper uses a communication tactic called the “lineup” to ensure all 38,000 employees are on the same page. It’s a 15-minute meeting during every shift.

Team-building ideas: Rx for coaching your team to greatness

December 11, 2009

Well-supported teams receive the information, training and rewards they need to keep chugging along. Here are four prescriptions for coaching your team: